Privacy Policy

Our commitment to protecting your personal data

We treat the security and confidentiality of every detail you share with us as a top priority. This policy explains in clear terms the steps we take to handle data collected while you browse our website, use our mobile apps, or interact with any of our services. From collection through storage and any necessary sharing, every action follows the principles laid out here to guarantee responsible and fully compliant processing.

Personal information we collect

During registration or while you use the platform, we may collect various key pieces of information. These typically include your full name, email address, gaming preferences, date of birth, country of citizenship, residential address, official identification number, government-issued photo identification, location details, device characteristics, and your IP address. All such data is used only to deliver a personalised and pleasant experience while respecting your privacy rights at every step.

How we collect your data

Most information comes directly from you when you create an account, when you contact our support team, or through your everyday activity on the site. Every interaction is recorded safely to keep the platform stable, responsive to your needs, and secure for your account.

Why we collect and use your data

The information serves several important and lawful purposes. It lets us carry out mandatory identity verification and KYC checks, handle your marketing subscriptions, process your membership on the site or its subdomains, keep improving our services, and protect your account. We also use it to confirm identities, keep your profile up to date, improve your experience on the website or over the phone, send you suitable promotional offers, produce anonymous statistics, answer your questions or requests, fulfil legal, contractual, and regulatory duties, respond to any suspicious activity, and manage legal claims or job applications where required.

What happens if you do not provide required information

Choosing not to supply certain essential details could prevent us from giving you complete access to our services or from answering your questions properly. This rule exists solely to maintain the high quality, security, and reliability of the experience we offer to every player.

Your consent and rights over your data

Using our website, opening a player account, or voluntarily sharing personal information means you clearly consent to its collection, processing, and possible disclosure exactly as described in this policy. You also hold the right to ask for deletion of your data once we no longer need it for legal reasons. Requests can be sent simply by email and will be dealt with quickly, while we always respect any legal requirements that might oblige us to keep specific records for a set period.

We regularly examine and refresh our privacy procedures to give your information the strongest possible protection while still delivering an excellent service. This policy shows our firm commitment to openness and to honouring your privacy for as long as you play at Dracula Casino. If you have any additional questions or would like clarification on any point, our support team is always ready to help.